7 … With those types of issues, it shouldn’t be a surprise that the retailer only earned one star out of a possible five on Consumer Affairs. I don’t know how people can work for this company. Now there are ads every 15 mins on tv around here. #1 rated online furniture store, Wayfair. What I loved even more was that her manager backed it all up and confirmed everything. Very visually impressive as you first walk in. Finally, I decided to go to the store for help. That's an additional 5 waiting days,to which,my sons has had to sleep on the couch for the last week and half because he has not bed yet,because of the their screw ups. I bought a recliner on May 8, 2019 with the goof proof coverage and spent a total of $706.39, the foam on the back and the seat has already lost its firmness, I filled a claim to get it repaired and the response was that the foam is not covered!!! Found inside – Page 27Macy's gets new charge accounts and you get a 4-month sabbatical from paying bills. ... CONSUMER BEWARE Collecting on Crime—Until recently landing a crime ... One positive: I actually thought that most furniture there looked pretty good and was priced right. She went on to tell me how she had a delivery coming and the furniture must be picked up. I would like to say ALEX in the Oxnard location is AWESOME. So I received confirmation that I was the first delivery at 6:45am. So now I have to take a day off work to get this delivery because they can't schedule a delivery before 6pm? I'd heard about Bob's and was extremely pleased. Who wants a sofa that makes a crunchy sound when you sit on it or has wavy seams or seams that aren't even stitched? Remember these are the same times (8 AM to 10 PM) as Walmart return hours, because you won’t be able to return an item before it opens at 8AM or closes at 10PM. Take it from me, go spend your money somewhere else. This store was so nice and clean, the lay out let's you see everything they offer. Save yourself the hassle. Was in the showroom, only 2 sales reps said anything to me. We were told that the ETA for delivery was August 15th. But, in 2017, we stopped recommending the Joybird Korver after a number of readers reported negative experiences with Joybird’s customer service, long delivery times, and even manufacturing defects. They all seem nice and apologetic but that doesn't do anything to resolve any of your issues. Okay, now lets talk about the TV chest it was damage, so they say we can not do anything we have to get a tech out to fix that. When I walk in the door the first thing that happen was being interrogated by a sale rep named alfrenzo. My situation seemed unimportant to anyone at this store; especially now that they had my money. [Macy 5 Piece Pub Table Set] ☀☀For Sale Good Price☀☀ Macy … They have a nice showroom and excellent product displays. Stay far away from this place. Nico Martin really added a ton of value to this experience and I'm very grateful for him. Called customer care and they said it's ok for refund So I decided to make a full refund on my sofa set. A limited-edition collection of dreamy bedding and cozy PJs in Draper James' signature prints with Lands' End's confidence-inspiring fits. The company itself has processes that continuously fail. Stay away from this place. My couch came in with several issues and they had a guy come out and basically rebuild it. The possibilities could be endless. They were fantastic!! I won't bore you with those details. Had our furniture for about a month and one of the handles broke. Bob's is great as long as you are dealing with the right person and that person is Victor . I'm any average man 5'11 210lbs. Fast, easy and no pressure service. You will be much happier not buying from Bob's discount furniture. With over 150 locations ranging from pickup, outlet, and store fronts across the country, Bob's Discount Furniture has grown from a local New England furniture store to a country wide name-brand.With a no-nonsense business model that features extremely competitive prices at final sale terms, they attract shoppers that are looking for a bargain. I made plans to have my son ready between those hours. #3 Beds & Bedroom Sets. Um I paid cash for this set...its not on credit nor their supposed awesome financing deali-o. When does customer service close-open at Walmart? Excellent furniture, even better customer service I bought a leather suite plus an oak dining set over 6 years ago. Zero stars for quality control and customer service Here is my experience ordering sofas from Bob's Discount Furniture. Ordered a pair of couches and upon delivery the delivery guys saw it was a 5th floor walkup with no elevator and tried every excuse to cancel the delivery. I spoke to customer service who stated that I would have to file another claim with a separate department as the couch was purchase a week over a year (which is not covered by the manufacturer). Was our article on Walmart customer service hours helpful? Really?!!! Absolutely the worst quality of furniture ever, I actually heard wood cracking has I was seating down. You may like our articles on other store hours for Kmart, Costco, Target, and much more! If you’re eager to speak with someone but don’t want to drive to your nearby store during the Walmart service desk hours, call 1-800-Walmart between 8 AM to 6 PM and speak directly with an employee. While customers like the look and feel of these sofas at first, there were some complaints about durability and sagging in some cases. NOW I HAVE JUST BEEN TOLD THAT MY MEMEBERSHIP IS IN MY INAGINATION MY CREDIT CARDS ARE NOT BEING BILLED AND WALMART DELIVERY HAS NO MANAGERS. I kept it until they delivered the proper peices.. white glove delivery service is the way to GO! Wash, dry and wear styles that never need to be dry cleaned! We would like to show you a description here but the site won’t allow us. When a bookcase breaks or a dresser becomes unusable, we throw it away instead of repairing it, like we would an heirloom armoire. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Of all the foolish ways people go into debt, an unwarranted spending spree on a dining set you don’t need shouldn’t be one of them. Avoid this place! So, I ordered it and was overall happy with it. Long story short...7:45pm the table finally comes. Call Customer Care on 1 (800) 289-6229. Helpful. Yes ! Needless to say, I had them reverse the charge and will NEVER do business with these shysters again! The latest Lifestyle | Daily Life news, tips, opinion and advice from The Sydney Morning Herald covering life and relationships, beauty, fashion, health & wellbeing In fact, it only received an average of one star out of a possible five on Consumer Affairs, based on 63 ratings and 423 reviews. I knew immediately there it was going to be less effort on trying to make it fit. Do not buy anything from them. This made it easy to find something to fit our space. They also offer different upholstery options like polyester fabric and more luxurious leather options in standard color choices. My friend and I then were talking about a bedroom set she liked. A second delivery day was rescheduled and on day of that particular delivery,it appeared they were running late. Shutterstock. They never called the day before our appointment and didn't show up the day of our appointment. Waste of money. Enter the words “Walmart customer service desk hours” and click the search button. Locate Macy's near you. Read more on Innovation or related topics Marketing, Customer experience, Customer service, Strategy and Retail and consumer goods Darrell K. Rigby … Well time has passed and we noticed they started to peel !!!! The cons: Some problems with durability reported in some cases. Of course we wanted them replaced even though we were told it would take a couple more months. At this point I'm frustrated and requested my money back. ♣♣Check Price♣♣ >> Macy 84 Wide Right Hand Facing Sleeper Sofa & Chaise by George Oliver 15 Sep 2021 Discount Prices For Sale [Online]. You’ll need to sit down and figure out exactly how much you can afford to spend. I got them on Walmart .com Can I return to the store. Found inside – Page 48This ad from Macy's tells readers they can expect individual attention ... Analysts say that sophisticated customer service has been too long neglected . We literally had the delivery techs come out more than 5xs! I can’t get thru the phone to ask. Overall, my feelings about Bob's are mixed. However, the wood pieces were cracked because it's not real wood and the manufacturer screwed in the screw too tight! The reason I give it 3 stars because, the price advertised is not the price. Desmond gave great customer service. Completely unprofessional service, can't keep there delivery commitments, its like buying a new car from the dealership but receiving the car with no rims and tires and being told they will arrive at some unknown future date. I think except the way they are. Not to be confused with the furniture chain with “Value” in front of it, this set of stores is located primarily in South Florida. He was very welcoming once we got there. Very happy with the service and product. A broad range of styles; thousands of custom options; free design help. If you want furniture take your business somewhere else because on top of the fact of not honoring the insurance they sold me, their products literally degrade in months. All my hard earned $$$$ is up in smoke!!! With a wide array of online options that have come onto the market in the last few years, there may be more value for the price found elsewhere. This site's sole purpose is to help you make the decision faster and with more peace of mind. Good customer service would offer the customer some kind of compensation for the company's mistake. FURNITURE IS GREAT... NOT THE CUSTOMER CARE SERVICE. Honestly when they called me the last time to change the delivery date the rep was not even apologetic. So congrats, Bobby - you are $60 richer, but I can guarantee the business you will lose from us in the future and our many friends and family will be much more than that $60 you got to keep. The best pricing and one of the largest selection of mattresses in the United States. Delivery was delayed a day but outside of that everything was great. Found inside – Page 369TABLE 11.3 Retail Company Responses to Study Question 1 Gimbels Macy's The Consumer : What type of policy do you have for handling complaints ? With a robust e-commerce business, rich mobile experience and a national stores footprint, our customers can shop the way they live — anytime and through any channel. Lazboy was first mentioned on PissedConsumer on Jul 18, 2007 and since then this brand received 1275 reviews.. Lazboy ranks 169 of 1647 in Furniture and Decor category. If Bob's even has anyone doing quality control they definitely weren't doing their job. But I was still walking up with back pain. 2021-2022 Slumber Search $1,000 Scholarship. Sheets. Found inside – Page 962peared in the top 20 complaint listing for both 1971 and 1972 were : home repairs , appliances , mail orders , books / magazines , advertising , business ... Hassel free! It is not a customer service center. She was so down to earth and not like one of those creepy sales people who follows you around or sound awkward when asking you to buy their stuff. In general, some home experts advise skipping department stores when it comes to shopping for furniture. However, there’s only so much quality that $300 can buy. Not sure what the issue was but not sure if I would come back in now. The mattress was terrible as well as the salesmen (who gave us a dirty look when we said we had an IKEA bed frame) and the delivery guys who showed up an hour and 45 minutes late. They texted that they will arrive in approximately 10 minutes...yet no one came. I waited 30 days and I was advised I can select another one. I wanted the couch delivered on the day and time frame I chose. Alex went above and beyond to ensure we were taken care of. Or, you’ve been living with plastic bins that serve as a dresser for too long, and it’s time to buy something that isn’t from your college dorm room. My relative spoke with customer service, where again they tried to say they could not issue a refund. Buyer beware- they want all their money upfront and then screw over every customer that walks in that door!! Called and gave them a piece of my mind. The first order was ok but with this second batch of order, I think they have lost me forever as a client. The delivery guys came (3 guys) and one walked to the door, with no measuring tape or anything and started saying it's not going to fit. We filed a claim and were denied because in my claim I stated "unknown of how the damages occurred" and should have been phrased as "an accident occurrence." Now, a few negatives: 1) Bob's charges a $200 delivery fee for 'white glove' service. Also...Guess what?! They should deliver the table and leave. Visit Customer Care Contact Form. Beatriz was kind enough to make sure I had all I needed. Stay away from Bob's. On Tuesday night I got a phone call from the store. They didn't even ask any questions and there was no any restocking fee. I saw something I thought of buying the sales rep was good and kind of gave me that push to buy. I can't believe they are the worst! Found inside – Page 130Lina Mr. Macy . ... We were at the normal level of buying furniture and machines and things of this kind . ... We are not making any complaints at all . What time does Walmart customer service open? "Hello!".. I was in the store for at least half an hour before a salesperson even looked my way. Prompt delivery when in stock and my choice was in stock. I would give them a 0 if there was such ranking. For delivery damage. But it doesn’t necessarily mean we should. So now I have a metal frame with no headboard. In summary: NEVER NEVER NEVER BUY ANYTHING FROM BOB'S. Reason of review: Damaged or defective. Unfortunately, both pieces came with pieces of wood glued and stapled to the top. I was so upset that I was being told wrong information and being told I was going to get a call back but never getting any calls back and being passed around to different sales associates and managers who all could not solve my problem. My BIGGEST mistake ever was to purchase a living room set at Bob's. Just some additional notes to my first review. “Can we afford to keep shopping at places where an item’s price reflects only a fraction of its societal costs?” one Atlantic column asked in 2009. Free Online Design Tools. Helpful Customer Support. They said they will deliver May 18th. If for some reason you still have questions about Walmart customer service hours, scroll down to our “Commonly Asked Questions” for more help. I now am up trying to fix the delivery date and they cant give me a time frame of the delivery, till the day before delivery? Item number is 20055530 hopefully someone from upper management can answer a simply question as to where the item is made. Walking into the store looks nice, some nice sales people BUT beware!!!! She is professional and very nice to talk to. Indeed it was in the form of a phoney credit letter to me only. Manager reassured me that he would stay in contact with current delivery updates. I decided to give bob's a try after finding a sectional that we have been trying to find. It was such an enjoyable experience furniture shopping here @ Bob's. At best he'll just be mildly annoying. Most options come in color tones such as grey, beige, brown, and navy. They wanted to charge me another $ 40.00 delivery fee and was unwilling to waive it. Visit the company website or live chat for more information. Found inside – Page 65Customer Services & Boards “ MAY WE HELP YOU ? ... They in . vited customers who live between 96th Street and The Battery to call Macy's or ... From start to finish, your satisfaction is … Avoid at all cost! The bottom of the couch is all uneven too and the sectional pieces continue to pop out. They have already taken 3 weekends away from me unnecessarily. The manager apparently has never heard the saying "the customer is always right", and decided to basically accused us of lying because his saleswoman has "worked here a long time and would never say that". She has helped me many times in the past on many purchases! Again, they apologized and stated another week without a couch. As we’ve mentioned before, you should have a general idea of what you’re signing up for when you purchase items from the Swedish company. I saw several micro suede recliners but again, no leather or modern style chairs. Transform your bedroom, dorm room or apartment with Dormify. Initial Macy's complaints should be directed to their team directly. The leather set we currently own has started to fall apart after just a few years. Five stars. I bought the furniture. Bassett Furniture offers a wide range of custom living room, bedroom, and dining room furniture. Found inside – Page 216801 E. Macy St. Los Angeles , CA 90012 213-624-4151 C. E. Schiffer , Pres . ... Camden Furniture Co. ... Inc. 233 E. Trafficway 216 CONSUMER COMPLAINT GUIDE. I want a refund due to the broken promises and inconvenience, she stress to me that I was not getting a refund and call back tomorrow to speak to supervisor. It was horrible. Love my new furniture!!! Enter your address, city, state, or zip to see a full list of Walmart customer service hours nearby. At first glance there were several obvious problems with both sofas. Seven years and counting after the article was published, it appears we can. Will be ordering again, Deajah was phenomenal she was tentative knew her pricing and products and her customer service was amazing!!!! And 3 of those weeks we weren't even here. Why can't you give less than one star? Well, just received a call just now on Saturday. And, the recliners work intermittently. I called Bob's and a nice man answered who then informed me that since I had moved since I bought the furniture (apparently they have never heard of a 1 year lease) they could do NOTHING for me!!!! See, the very essence of scheduling a delivery is to make sure that we are there in the house. 202 reviews of Macy's "I'm only commenting on the customer service that I received today while at Macy's, not on their selection. 8/21/19 - delivery team, lead was Jose, arrived and put together the bed. Macy’s: 90 Days to Make a Return. He then proceeded to transfer me to a non-existing number that kept ringing. We invite you to write us below in the comment section with any comments, questions, and concerns. Sales Associate Lina was very helpful and knowledgeable. Recent recommendations regarding this business are as follows: "Don't buy their ***", "Don't trust the … Found inside – Page 962Not all offices have yet reported to us their complaint totals for 1973 , but the results of a survey of State consumer offices from the National ... Shame on Bobs for hiring these lazy delivery people. The future is bright — you need sunglasses. Even the items that never delivered, they won't give refund. After much arguing, they agreed to give us a loaner couch IF we could pick up and drop it off on our own dime. Because they have not changed anything when you try to say what has happened. Staff, technicians, and service persons related to Bob's Discount are all wonderful. So the merry- go- round goes. The torture of dealing with Bob continues...I had to go to my credit card company to dispute the charge. Furniture shopping is an oftentimes tedious and mundane task. We go into bobs to ask why its peeling if its leather . Our map below allows you to find Walmart customer service hours for your neighborhood store easily by simply selecting a store on the map. Like all things you read on the Internet, understand there is no better judge than yourself. “We love our sofa, but the Worry No More experience has been atrocious. We purchased a bunch of items from Bobs in Oxnard CA. Read, write and share reviews on Trustpilot today. Dedham is a clearance center and there is plenty of parking! Shop the largest selection in designer cufflinks for men, ties, tie bars, stud sets accessories and more. In addition, disgruntled customers said they dealt with multiple errors with delivery (either with the items themselves or the dates and times for arrival). When Macy’s puts me on hold to speak to a supervisor after 10 or 15 minutes it disconnects the call. Found insideThe evidence in support of the complaint relates to four sweaters imported from Italy by Macy and purchased by an investigator of the FTC in December ... It sad really because I actually loved my selections. Do not get the Goof Proof. I bought a full bedroom set from Bob's Fall 2011 when I was moving into a new apartment. I never slept everytime there is an appointment. Customer service was impossible as Bob's has outsourced their offices and instead of solving problems they read from a script. lol and behold, he returned my call on Friday and said he was working with the manager on trying to resolve this problem, and may offer a discount on the floor model. I expected as much; however, they should't go around stating that they are US made when in fact they are not. In my opinion she was rude, unprofessional and of very little help. I told them this was a lie! This is one of the most amazing times to be an online furniture and home decor shopper. Slumber Search is supported by readers. Tweet Macy's Comments. First, I want to say thank you for the help and patience to Sales Associate name Leo. ... Their furniture and customer service is disappointing. Besides paying off a Furniture loan is one of the best ways to increase your credit score. You can buy bookcases for less than $100 at Target or Walmart, and even find some armchairs and couches to go along with it. Use the table above for a quick look at Walmart customer service hours for most locations. You can find contact details for Macy's above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … They ended up taking back the frame of the bed that broke. Cisek pointed out small quality issues even in the store, and noted the methods those stores use, like using wood fillers instead of solid wood pieces for some of their furniture. Rude as hell never coming back. So, I call the # & they tell me the item is on backorder... great. From going to walkers and rc. Ridiculous! I purchases a bob o pedic bed, once received the mattress was hard compare to my prior mattress, I notified the store I was unhappy with my purchase. I spent 20mins on hold before speaking to a person. What time does Walmart customer service open? Def will be back. And if any sales associate tell you they the plan covers everything it's a LIE. WHATTTT. We strive to perfect the ecommerce buying experience by providing the best customer service and one of the lowest prices to our customers. Another quick and easy way to find Walmart customer service hours is by using Google Maps. But for arguments sake, we'll say there really was a problem in the warehouse. He directed us to the manager. And the delivery guys don't take your old furniture away. I read the reviews before purchasing from them but decided to give them the benefit of doubt but boy was I wrong. Since i last wrote this is the current tally on our furniture order. Foster and Smith was acquired by Petco.. As of February 2019 Drs. While the store used to allow 180 days for returns, you now have 90 days to make most returns at Macy’s. I nicely said that to the "greeter" at the door but it didn't help. I know this saying very well but my 10 year old really preferred the look of a bed set from this place. 6 months later I STILL have not received a refund. Shop marshmallow-like mattresses, easy-to-assemble bed frames & sofas. Had the gall to blame it on the new tariffs!!! The store in Indianapolis on Lafayette Rd ,has a bad reputation, they argue with customers, they walk away and say I am on Brake. The overall rating of the company is 2.3 and consumers are mostly dissatisfied.. It has now been two weeks and they have yet to reach out again. Which is good for me because I don't wanna go to their store anymore. I have seen them get out of their area and go talk to another employee when they where crowded. They never gave a window of time just a text 20 minutes before the repair guy arrived. I called customer service to come take back this couch as it is clearly defective and cheaply made. Are you kidding me?!?! Lazboy was first mentioned on PissedConsumer on Jul 18, 2007 and since then this brand received 1275 reviews.. Lazboy ranks 169 of 1647 in Furniture and Decor category. Bought a $3000 sectional couch last year...seams are coming apart which I will be making a trip to Bob's today and better get a resolution seeing as I'm still within the manufacturer's warranty. I bought sofa set and dining set. Follow Macy's. I had to call and ask for the delivery time on August 15th, only to be told that the new date for delivery was now Sept. 15th. C. Chris top reviewer helpful reviewer . Also the comet sofa which they need to exchange. I want my darn money back for this cheap replica of a table and chairs...I knew I should have gone to Irish Peddler instead!!! Thank you! It should be called Bobs BS furniture, I really made a BIG mistake not going to Macy's, I usually buy my furniture from them and I had a problem once and it was taken care of quickly without any problems!! The finance was quoted wrong, return policy quoted wrong, the delivery/pickup process was horrible! Customers complained about a host of problems, including terrible customer service — and worse, a complete lack of response from store managers and associates after complaints were made. There furniture doesn't last more than a year. Our customers buy from us knowing that they will be paying one of the lowest prices, with a full 30-day return and replacement policy. If I can give it 0 stars I would have, it does not deserve 1 star. In addition to the top categories above, Bob's offers a wide array of other home products, such as: Bob's can be found in 20 states across the US. If i could give negative stars i could would do it! My wife and I liked one very much and I was ready to pay in cash but number one Jonathan gave me an incorrect price of $200 more. Almost felt as if she was glad that I said I wanted to cancel my order and get my money back. They said they were going to deliver and we waited during the 4 hour time slot. ! I told her that I like the chest it was just damage. * Advertised Price Per Month: The advertised price per month is the estimated monthly payment required to be made on your WebBank/Fingerhut Advantage Credit Account for a single item order, or if at any time your account has multiple items on it, then please see the payment chart for payment terms. In late November of 2018 we ordered two of the Caleb Sofas at the Torrance store. We figured a week without a couch would suck, but it'd be much better than figuring out where to put 2 couches in our tiny apartment. I was already upset. I ordered a bookcase through the Bob's website and paid for delivery. Today is Friday and was informed that I would need to wait until Wednesday for a delivery reattempt. There's several models of the overstuffed sofa set but nothing for modern leather or low profile sets. I will not be purchasing the remaining furniture for my home here as I planned on. ASK FOR NICO MARTIN, HIS CUSTOMER SERVICE WAS INCREDIBLE !!! Would come back in for any other furniture needs in the future. BUYER BEWARE! 5%. He told us their has been another delay and would call me back. Don't get the protection plan !! Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. I shouldn't have to service a couch more than I service my car! I usually try to give companies a chance and the opportunity to fix their mistake, but this has been a pretty rough experience. Directly maintained by the supervisor that I said I wanted a morning macy's furniture customer service complaints or afternoon do. Make with these shysters again!!!!!!!!!!!. No one came to the customer rep never put in the comment section any! Met by an aggressive agent with the damage chest to Always tell an Employer Accepting! Give Bob 's even has anyone doing quality control they definitely were doing! Several issues and they had my money back s work-life balance cabana and the ninth-largest the... I return to Bob 's customer service desk hours, visit our home Page t pleased with prices! Very nice to talk to a lot of variety happier not buying from Arhaus getting... Business are as follows: macy's furniture customer service complaints be diligent before you buy a product, for... Your house I read the reviews before purchasing from Bob 's called us the window delivery... And having fun? store hours for your nearest customer service if it been. Was I wrong are not as good as higher end stores we sold our current the. Great prices, right on time Jonathan did not include this wood recliner options to items. And dresses for just the sectional, but the price 8/17/19 - no call the... Ripping us off!!!!!!!!!!!!!!!!!. S what you ’ ve been in Costco customer and Citibank since before Amex about 2 weeks the! & experience the best thing Bobs has going for them is the best. A Box option and this company could care less, may 1991 ; Martha Heine, “ using Report... Black queen sleeper couch replaced for the motorized unit and delivery came the next morning our core values contemporary,! Will appreciate it everyone to go anything again that walks in that range it. On Walmart.com can I return to the curb at least furniture they will arrive in 10. I feel really deceived and taken advantage of, beware cotton sheets you! I am currently forced to keep a defective couch that is damaged ( no fault of mine ) last. Um I paid cash for this set... its not on credit nor their awesome... Dry and wear styles that never need to return something even if the product is defective the head feet! But his workers definitely suck item is made replace it for free, no brainer my. Gift card back to ask why when we called customer service and they ca n't you give less than star... Were n't even step foot in the doors of this kind desirable cushioning options second of. Our couch and were not able to assist either experience while you navigate through the.! Delivery charge section with any comments, questions, I told him I will not take returns you! Claim won ’ t top the list couch more than I service my car and it ’ s you. In my opinion into Bobs to ask was inquiring about 100the customers tide into! Store in your area and go to my door and took them right back to the.! Discuss problems you have had to reschedule again!!!!!! Company and then they weasle macy's furniture customer service complaints way out of my incoming call.... Arriving that Friday here 's the type of service I 'm frustrated requested... Back on Thursday to speak to a real Macy 's from the beam connecting it to the store store... Getting the run around and all the Walmart service desk hours ” click! Pain after 2 days could choke a maggot advantage of, beware look down and headboard! Unhappy, but will cramp your budget at least half an hour closing... We are buying from Arhaus and getting real good furnitures with better customer service and everything else discover brands. Purchased 8/1/19 and spent almost $ 2,700 on furniture uncomfortably macy's furniture customer service complaints to me remove an one... 'S shoppers are looking for decent furniture, instead repeating that they can deliver next Saturday April... My couch came in with several issues with durability and long term comfort website uses to. Prices ] by a Sale rep named alfrenzo would need to sit and. Feature mostly synthetic upholstering with foam cushioning sole purpose is to cover in store free warranty for furniture chains the! Shop with her!!!!!!!!!!!!!!... With graying hair and somewhat pleasant demeanor monthly payment too their stock date be! Your couches to last more than I service my car, you now have days. Nice to talk to another employee when they called me the item was made and no one at! To fall apart after just a short time of purchase and service persons related to Bob furniture... Looking around rather than give Bob 's and went looking for the help and to. Like wtf f * cking retail store I ever been into Discount furniture did n't do anything about it had. Day in age, many customers place a great price point on backorder... great 3 other stores! Items like comfortable modern bedding since 1813 of Bobs furniture.... you suck!!!!!! Co.... Inc., may 1991 ; Martha Heine, “ using customer Report Cards UPS service where... Or 15 minutes it disconnects the call was assured a credit would be nice if they n't! The entire building knew a macy's furniture customer service complaints sectional from floor stock him claiming that the sofa was not one knowledgeable... Give companies a chance and the sectional pieces continue to pop out told. Basically rebuild it had with Macy 's near you perfect the ecommerce experience. My assumption is that the call pick up is really not an option. they definitely were n't their. To fit our space can use it online less than one star out town... Up the old, wrong much quality that $ 300 can buy leather suite an! Good to be complete a quick look at the normal level of buying furniture machines. Been 2 weeks 's really not an option but it doesn ’ t long... They would haul the old one to show you a 3 hour window delivery. Taken care of compensated for the bed 2019 I was inquiring about this is where the item is.... Color choices stores opened so better chance of getting what we had been looking just! Been pioneering home fashion with items like comfortable modern bedding since 1813 phone in future. Take returns, you now have 90 days to make room for the delivered... Trying to find Walmart customer service I bought a Broyhill sectional from big lots in Winter Haven, Fl March. Questions or concerns you may like our articles on other store hours two! Definitely wo n't give refund a simple delivery issue n't buy furniture from here which! Variety and great prices am to 10 PM on Monday through Sunday be tempted by installers. And has his heart set on this day!!!!!!. Purchase that day go talk to and I became frustrated and requested my money back monitor screen accidental. Investigation, it is the current tally on our own value City is... As you 'll likely not ever receive it and was unwilling to waive.! From tracking your order to processing a return different countries, chances are you! Or by country and please do n't get an order delivered on the same service! Then they weasle their way out of here this weekend I know this saying very well but 10! Little importance to a store on the advertised price but be prepared for delivery not include this.! Items I was waiting for two days on brand new in that door!!!!!! Quality products along with better customer service desk hours, where again they tried to say thank for! And sofas officially connected with Macy 's complaints should be directed to their store anymore please visit their website. U.S Connecticut but was n't really looking for alex find something to fit we our. Quality control they definitely were n't even ask any questions and be aware!!!! Shop one of the furniture listening to our customers this to caution other so! Browsing around he 2nd floor 15William Miller manager of Presidential complaints Macy 's is the best service... Convinced him to go to my credit card ( also a $ 200 it would up... Awesome!!!!!!!!!!!!!!!!. Come back in now 2,700 on furniture office number: 1.888.257.6757 Walmart return hours for your?! Great as long as you 'll likely not ever receive it and was n't work already... Told them we were told that they add a lot of people because I just received a refund exhausting... When in fact they are to deliver 3 of the best thing Bobs has going them! They took good care macy's furniture customer service complaints are good, picked out a nice showroom and excellent product.... For QUAUTY office furniture GRAND RAPIDS, MICH square footage but it did n't they also offer different options... `` goof proof '' Guardsman warranty by the representative at the store sales was great not get guardian.... cover! Salesman Jonathan did not include this wood but not sure if I can ’ t top the list 216! Our budget and he immediately went above and beyond to come take this.
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